As a general rule and unless expressly agreed otherwise with the establishment, the rooms may be used from 3 pm on the day of arrival and must be vacated at 12 noon on the day of departure.
Payment: the payment of your reservation will be made directly at the hotel upon arrival.
Cancellation: Cancellations up to 24 hours before the day of arrival have no costs. For subsequent cancellations or for not attending the hotel, the charge corresponding to 100% of the total reservation will be made.
Force majeure . In case of force majeure, no cancellation fees will be applied
Covid-19 Canary Islands standards
To preserve the low epidemiological incidence of the archipelago and guarantee the sustainability of tourist activity, it is essential that all visitors older than 6 years, who do not come from the Canary Islands, demonstrate by means of a certificate that they have carried out a diagnostic test for active infection. for COVID-19 with a negative result made in the last 72 hours and approved by the health authorities.
This certificate is necessary to access this and any other tourist accommodation on the islands. It can be presented digitally or on paper and it must contain the date and time of the test, the identity of the individual subjected to it, the authorized center responsible for its verification and its nature, as well as the negative result.
Such certificate will not be required from non-residents who prove -through their travel document- having stayed in the territory of the autonomous community of the Canary Islands the 15 days prior to the date of access to this tourist accommodation and who also have not been had symptoms consistent with COVID-19.
Canarian residents must prove their condition as such and declare under their responsibility the non-abandonment of the Canary Islands in the 15 days prior to arrival at the establishment and the non-presentation of symptoms compatible with COVID-19 in said period.
This tourist accommodation will deny access to the person who does not meet the conditions previously described. Exceptionally, and in the event that you demonstrate your availability to perform a diagnostic test, we will inform you of the nearest authorized center and allow your access and overnight stay the time necessary to obtain the results. Until then, you will not be able to leave your accommodation unit.
We recommend that you download and keep active during your stay on the islands, as well as the 15 days immediately after your return to your place of origin, the RADAR COVID contagion alert mobile application.
The reservation is personal and non-transferable. With prior notice, the hotel reserves the right to modify the payment conditions and the cancellation policy if the reservation exceeds 7 nights or is made for a period of high demand or fair.